If the song skips
A skipped note is rarely a broken machine. Try the quick fix first; if the song still will not play, here is how a return or replacement works.
| What happens | Try this | Still skipping? |
|---|---|---|
| A mic stays silent | Switch the speaker off, then on, then the mic | Charge that mic for two hours and try again |
| The phone will not find the speaker | Remove YLL from your phone's Bluetooth list and pair again | Restart the phone, then pair within a few feet |
| The voice sounds faint | Raise the volume on the mic itself, not only the speaker | Turn off the vocal-reduce key and test again |
| The singer's voice will not fade | Press the vocal-reduce key on the speaker once | Try a studio recording rather than a live track |
| The light grid is dark | Press the light key | Charge fully; lights dim on a low battery |
You changed your mind
Unused and in the box? Start a return from your order page at the partner store, within their return window. They handle the label and the refund.
It arrived damaged
Take a quick photo of the box and the speaker, then open your order page at the partner store and choose a replacement. Keep the packaging until it is sorted.
It stopped working later
Within 12 months of purchase our replacement promise applies. Claim it through the partner store; if the claim gets stuck, email us and we will help untangle it.
Need a hand with a claim? Write to [email protected] with the colour, the mic count and roughly when it arrived.